I simply list these fifteen principles for full customer service and I can call on my own conclusions on the following questions (these should be answered in line):
o Is this the principle important to my organization?
o If important, do we really implement this principle consistently and thoroughly through the organization?
o Do you work efficiently? In other words, does this principle really seek to provide full customer support to every customer?
o If this is not effective then what is the first thing to do to improve its effectiveness? What resources are needed for this? Who should participate in the development and implementation of the first step?
If you answer these questions in the order listed, you can quickly discover where the weaknesses are in the internal process chain of customer service and what you can do quickly to confirm or change them for immediate improvement.
15 principles of full customer service:
1. One of the primary reasons for success is customer service.
2nd Everyone in the organization provides services to their clients, even if they never see customers and do not know their name.
3rd Perception is a reality in the mind of every customer when experiencing service satisfaction.
4th Each customer is different from other clients; the discovery and understanding of these differences is likely to result in the service being satisfied to all customers; for each customer, tailored to individual needs, is the primary goal of every successful organization.
5th Serve every customer as you like best.
6th Every successful organization needs to make sure that its internal systems are designed and implemented to provide a perfect and smooth service to every customer in all imaginable circumstances and circumstances.
7th Customer service is based not only on systems, processes and procedures, but is based on the personal effort and creativity of the staff. Encourage, support, and reward a personal initiative to present creative ways that others can serve within and outside the organization.
8th Successful organizations are well served by clients who serve customers – serving internal customers (employees) and external (paying) customers; creative care of customer care is of the utmost importance.
ninth Ask for feedback from customers at all times, then listen to it, especially if it hurts.
10th You should always do it for the first time; if that does not happen then the second time is going very well. Restoring the service after the initial service failure is crucial to capturing the win.
eleventh Continue to measure customer satisfaction to customer satisfaction. Statistics tell stories – what do these stories mean to their customers?
12th Policies introduce processes and procedures. All processes and procedures need to be designed and executed in the service of the organization's mission – a mission to serve its clients.
13th Use Kaizen's philosophy: set goals to improve all forms of everyday life.
14th The employment of Lagniappe offers customers the pleasure of providing more than they expected.
15th They are always willing to start thinking from scratch how to better serve their customers. They can be considered as tools for effective customer service policies, processes and systems. However, not all tools can be used effectively to change profits. Appropriate use of the right tools results in wealth.
Source by sbobet