Recently, a number of my clients have called me to discuss the problems they have faced with restoring the service. While their issues were somewhat complicated, the strategies discussed were straightforward and straightforward. Here are the seven strategies that help to create an unpleasant situation for a customer in the "Moment of Magic" Confidence Building
If a customer finds a problem (assume that he is on the phone, but this applies to all situations), do the following:  first Forgive me for the problem. (See – you must say you're sorry!) You may not be your fault, but at this time represent your company. Now you have the chance to show how good you are.
2nd Learn the problem. Ask the customer to repeat the problem and let it get free. Actively listen. Ask open-ended questions to get more information.
3rd Forgive me more! If at this time you realize that a client has to talk to someone, do not just pass it on. Proper transfer is to involve this other person in the conversation to explain the problem. Let the customer become part of a three-way conversation. If you're fixing the problem, go to Strategy Seven
. At this point, it's time to fix the problem. Explain how this will happen and go to work to remedy it.
5th Make sure you do this with the right attitude.
6th Create an Urgent Feeling. Fix the problem as quickly as possible.
7th Stay connected and / or reconnect. Keep in touch with the customer to learn about progress. If the problem is solved, follow the steps (even if you have given it to someone else) to make sure the buyer's happiness and closing the problem.
Strategies are simple, but implementation is not certain. Some problems can be solved, while others can be fixed immediately. Regardless of what the problem is, the above strategies are the basics. The end should result in more than just a fixed problem. He wants the client to say this:
"I like business with them, even if there is a problem, I can count on them."
Always remember that restoring this service is not just about fixing the issue. Renewal of customers' trust.
Source by sbobet