Everyone loves good service.
Businesses understand that they need to meet their customers and take great steps to provide a helpful, friendly service
. However, not only structured customer service practices are executed by smart business, it is able to reduce risk management issues.
The following 9 steps will help you improve customer service and reduce costly mistakes and accidents. Customer service practices can be integrated into policies and procedures to achieve good customer service through corporate policy.
first Identify the service areas that need to be repaired and the potential risks. Make the rules that handle these issues. Ask the management and staff inputs to create a teamwork atmosphere.
2nd Step: Create a policy and procedural manual that is easy to read and understand. In order to encourage employees' interest, it is essential to explain how the procedures will favor employees. Handbooks distributed to all employees or department heads. Ensure that all leaders are committed to teaching their class.
3rd Step Keep the staff meetings to discuss the new guidelines and customer service requirements. The meetings provide a positive experience and reinforce the benefits of implementing policies. This can be as simple as a certificate of recognition or a valuable raise (employees can accumulate and sell them as gift vouchers to increase the perceived value of recognition certificates).
4th step is a culture in which employees and employees share the same useful respect as clients (they are taught that we are all clients of each other). Empowers staff to nominate each other for recognition. Invite your customers to do the same.
5th step. Make sure every employee understands and understands the policy guide. Encourage the importance of each employee performing a written test and passing on the results to complete the lack of understanding. The employee signs it and keeps the results in the staff.
6th step. Continuous teaching staff on the importance of each department and teamwork. Each month, choose a colleague to find out something new from another department and provide a brief service to other members of the team (eg a payroll manager needs to learn a few hours and learn something from the shipping department). If employees understand the business processes better, they will help staff identify ways to indirectly help their staff in other departments. [7.] After the time, continue to strengthen policies and good customer service practices. Find ways to continue to involve staff (for example, create groups to create a new system, create a new idea, solve a dilemma, etc.).
8th Step: Employ relationships are replaced by the termination policies that continue to deny compliance with the procedures. This will show your existing staff to seriously think about the directive and help your staff to hire employees who want to participate in the team.  Step 9 When recruiting new staff, emphasizes the value of teamwork and the procedures to be followed. Start the conversation process and make it a positive experience. Find someone who can fill the position and be happy to study. It's easier to prepare someone to change someone.
Some of the advantages of implementing the following steps are:
Better Service: Employees who know their responsibilities and follow the corporate process are better prepared to provide their customers and
Loyalty: Employees able to teach and help (this encourages loyalty, improves job satisfaction and fewer employees
Financial Rewards: Employees who understand that through the following procedures, risk reduction, and customer service improvements fulfilling financial goals and having a positive impact on payroll and benefits
has a significant impact on customer service, improved workplace culture and reduced errors and accidents. Accountability and Consciousness
Procedures can be easily and easily tracked to remember them. Do not overload the employees. Think about policies and procedures as guidelines. Have someone review your current policies and procedures and write a new manual that will talk to your employees and motivate them to follow the procedures
Corporate rules should be included in employment / labor law, minimum wage laws and lessons, federal guidelines, security issues, harassment issues, data protection issues, and industry rules. Buy and place binding placemarks and consult your lawyer in case of doubt.
Source by sbobet