Computers have revolutionized food and beverage production in virtually every other industry. The computers had a positive, measurable impact on the front and back of the hospitality operations. Computer systems have improved staff performance and the quality and consistency of food and beverages. In the field of food and beverage, it is no longer a question of whether technology should be used, but rather the issue of technology to be used? Food and beverage computers remain here
Customer service in the hospitality industry is an indispensable condition for success. Computers help in many ways in this area. In many restaurants, waiting staff can work on different payment methods at guest desks so guests can leave their desk without having to stand at a centralized payment station. This has removed the long, nasty lines that annoy customers and disrupt the turnover of food and beverage. This service is done with small or handheld computers that handle credit card transactions using wireless technology or through remote sales systems that work with a central computer system. This enhances the customer's dining experience, which is intended to serve food business.
One of the most important management problems in food and beverage production is the profit margin. In this vital business area, computers have proved to be an indispensable tool. Computer systems help you manage the whole food service process by ordering ingredients for the production of menu items, predicting the amount of elements that are made for each meal period based on historical patterns. This helps to reduce wasted food, which is very expensive and comes from business profits. It also prepares the preparation of menu items, which reduces the waiting time of the customers. The computer can also predict the expected volume of business activity with great precision, enabling drivers to work with the right staff. This is vital because too many staff are at your disposal, unnecessary payroll may become redundant and you do not have enough staff to deal with customer service issues.
Computers are also used in a very innovative way for some food and beverage companies. For example, the Darden Restaurants, owned and operated by the Red Labster and Olive Garden chains, use computers to help you choose a new building plot. This computer system uses a Darden Site Analyzer software program. The software collects critical information, such as demographic information, distance from other restaurants, and client information for the Darden business model, to select the site. The program then analyzes the site and provides a number of reports that help Darden decide. Darden plans to improve the software to evaluate things such as whether a new Darden restaurant will have a negative impact on other Darden restaurants in the same area.
Computerized systems have become a vital part of all aspects of food and beverage production, helping to make purchasing decisions, inventory control, employee scheduling and training, and customer acquisition and retention. One of the most important indicators of this growing trend is that many catering training programs include computer and technology courses in the curriculum.
Every year, innovators create unique ways to use technology to enhance the overall commercial dining experience. Computers make home-made dining more enjoyable for consumers and provide a more profitable manageable experience for business leaders and owners.
(c) 2006, Marcus Barber
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