Better customer service through efficient time management

An important knowledge of serving customers is their ability to manage and prioritize. Designing events, activities and tasks on a yearly, monthly, weekly and daily basis – that is to say the time priorities – can hope for more proactive preparation for dealing with situations. Such planning may reduce the need for crisis management. It is important at work and at work, because if you do not manage your life well, you may have a personal stress in the workplace. This is not only ineffective; This is also a dishonest employer, companion, co-worker and external client

After scheduling key events and tasks for a particular type of scheduling system (eg time management software, a written planning system or calendar or electronic scheduling tool that can download information to your computer) check the information to avoid forgetting.

One way to manage events, instead of managing them, creates a list of activities on a daily basis. The most important thing is to be consistent and prioritize every day. Some people are planning their last job. When they arrive to work the next morning, they are ready to start and stop filling their time.

Guidelines for Setting Priorities

Three Guidelines can help you determine which tasks to perform first. They help to create a realistic and accessible list of daily tasks. As soon as he learned that the goals are defined in other chapters, the goals must be available. Use the following standards when setting priorities.

Judgment. You are the best judge of what you can accomplish on a given day. You know the fort and what you have to do. When choosing your priorities, keep in mind that those who have the most impact on customers and others should be placed high on the list. On the other hand, do not put so many priorities on the daily list that you will not do them. If this happens, you may be discouraged and give up.

If you find that you have more priorities than we have time, you may need help or guidance from the boss. Many times, you simply ask for help, helping you develop relationships with others. They feel that their gestures are respected and trusted until they use their help or they seem to be burdened with their responsibilities. Also consider other resources that can be used to perform tasks (such as technology, third-party vendors, or customers).

Relativity. Selecting priorities is a question of relativity. Some tasks and projects are easily appreciated higher than others. You have to guide the question "What's my best time?" Many people spend their daily schedule with frivolous or simple tasks and tasks they like. This gives you an empty feeling of performance. They can get plenty of things throughout the day and enjoy it, but they do not give much value to customer service and do not help in reaching organizational goals. Keep in mind when setting workplace priorities that are the primary target of your customers and their support activities.

Timing. Reality and deadlines can set priorities. The start time for a project or job can also set priorities. After you begin the task, you have enough time to complete it. If this is not possible, you may need to re-prioritize or ask for help.

Be realistic how long it takes to complete the task. Make sure you have a lot of time and a little extra time on the daily design sheet. Also see the peak performance of your performance. Everyone typically has a day with more energy and more can be done. Take advantage of the peak season and perform chronological tasks if possible.

System Priority

To set up your own priority system, note all ongoing activities and then group them according to their priority level. Assigning a task is not so important as it uses the same format every day. Many use an A, B, C system, others use 1, 2, 3 formats. There are the following criteria for assignment:

Priority A-Must Do or Critical Elements. Certain things may be due to a particular policy, guidelines, local, state or federal rules, customers or customers, deadlines or opportunities for success or advancement (eg State tax reports, customer requested actions, or application) position within the organization, with a specified deadline for submission).

Priority B-Should Do. The items in this category are of moderate value. While they can contribute to customer satisfaction and performance improvements, these are not necessarily critical or there are no critical deadlines (eg sending a non-unwanted information set to a customer about a new product or developing a proposal to modify an existing system or process). [19659002] Priority C-Nice to do it. This is the lowest category and includes tasks that are not directly related to customer satisfaction. It may be fun or interesting, but it can be left out or resigned. Deferring or scheduling such priorities as long as the slower duration is likely to have little impact or no impact on customer service (eg Meet with team members to find ideas for better cab layout, old email cleanup, or

Note: When e-mail and voicemail messages are scheduled throughout the day by schedule, rank them and add them to the list of things

The key to effective time management is to plan and work on a plan. , then and your customers can both gain their efforts.

Source by sbobet

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