Although the rise of small businesses is undoubtedly great for the US economy, it is a regrettable fact that many businesses are routinely unethical or morally questionable exercises while "customer service" is being worn. If you start your own business or start a small business, this sort of controversial behavior will hurt you in the long run.
Successful companies are always adopting and enforcing a strict code of ethics in all areas of business, including customer service. The best customer service policy always adopts and strictly adheres to high ethical standards.
Clients who believe they are treated fair, fair and just will return. Customers who think they are cheating, lying or abusing will never return. Worse, they tell others to avoid yours because you're a cheat!
Ethical Customer Service
The Best Customer Service Policy is to be honest with clients. Never make promises to customers you can not pass on. If you can not do something for a client, you have a good chance of losing something. Unfortunately, many small entrepreneurs think that they can not afford to lose their customers and as a result they lie and tell customers that they will do things they know they simply do not know. In the short run, the business can make more cash, but in the long run it is devastating.
When it slows down, good ethics in customer service can be painful in the short term, but it can avoid problems on the road. If you want to stay in business for a while and make good progress, your best mantra can not be "the customer is always right". Instead, make sure you have not promised and delivered.
Instead of telling your customers whatever you want to hear, I'm honest. Tell us exactly what you can do with them. If the customer asks something you can not do, tell them and explain why.
If the client asks you to do something you know is wrong, tell them that their request is wrong and why it is incorrect. In many cases, customers do not know that some of their requests may be defective or illegal.
If the customer continues to ask you to do what you know bad, think about yourself, is it really a customer who needs it or needs it? Fortunately, such customers are such a small minority that a successful business can not.
Sincere Customer Service
Accepting ethical customer service is an honest customer service. In fact, the best customer service policy is the simplest and simplest to accomplish: honesty. Be honest with your customers and win their respect, confidence, and more importantly in their business.
Ask yourself if you would deal with someone who lied to you or did you try to fool you? If not, you know why honesty is the cornerstone of all effective customer service. How to win customers is to get trust.
This means looking at customer service policies and removing cases that encourage you to lie or deceive your customers, for example, the "customer is always right" mentioned above. Unfortunately, many customer service experts and books actually suggest guidelines that lead to lies and deception.
One Last Advice: You will never be able to make every customer happy. Just do what you can not do and do not promise the impossible.
Source by sbobet