Diversity comes in all shapes and sizes. Not just ethnicity, but size, age, health, education, disability, sexual orientation, body size, family, gender, class and skill. If you've added all kinds of diversity, there are countless prejudices, communication problems, stereotypes, and prejudices. When it comes to customer service, they must be recognized, addressed and overcome.
We need to be aware of the impact of diversity in contacting customers. More and more customers will be completely different from you and your employees. Does your enterprise or service meet the challenges of different beliefs, habits and defaults? What about language, temperament, prospects, and perception? I heard that he said, "If you get two people in the room, then you have a variety."
The world is different, our customers are different and what they want and need is constantly changing. It is natural that they will resist change and try to maintain a familiar environment, but this path leads to a dead end. I know routine and predictability are reassuring, but we have to start off from the comfortable zone and never miss the opportunity to interact with another person. Connect with the communities we serve.
When it comes to customer service:
- It interrupts stereotypes. Learn how to observe and empathize. People are treated as individuals rather than members of a group.
- In addition to the "Golden Rule," we practice the "Platinum Rule" – Treat others how we want to deal with them.
- Learn about the differences between cultures. Do not assume that everyone is thinking equally of a particular culture.
- Give others the same benefit from the doubt they want from them. Suppose the people you interact with are motivated by good and noble intent – unless they prove otherwise.
- Focus on what you say nonsverally. Gestures, facial expressions, and tone tone mean the disclosure of inclusion or exclusion, respect or disrespect.
- Find out when it is appropriate to recognize cultural differences and if that is not the case.
- Keep your eyes and ears open so you can adapt to different modes of communication. Have your hearing ability to acclimatize your ears to accents.
- Recognizes and accepts that differences naturally affect ideas, expectations, values, perceptions and behaviors.
- Receives messages with compassion and sympathy. Let others do their mistakes because they do it. Sometimes you excluded or stereotyped people, even if you did not want to. Always make good intentions.
Source by sbobet