One of my biggest demands is to create, test, and validate "Customer Service Call Path (TM)".
This is a ritualized way for a conversation that is ready for the client or view, willing and able to help them. This message is sent to you not only through TEXT; but between TONE and TIMING; how and when you say it.
In a sense, simplicity itself is only four lines from a full conversation that may involve hundreds or thousands of people, but if these pins are delivered with the right accuracy, they will not only be happier for customers, but transaction times will be 33% or more decrease.
So the calls are pleasantly shorter, more set, and the customer's waiting time is reduced.
But you have to do the Call Path again, and for this to happen, you have to be right.
One of the four lines: "I'm sure I will help with this."
I'm doing fine to deconstruct this in my videos programs and my live seminar so I will not deal with the details here. Suffice it to say that this line is enthusiastic and cheerful, but it is sound; especially when it comes with the appropriate TEXT, TONE, and TIMING function
But if you receive one of the "Three Ts", as I call them, it's bad, your message can give you boomerang and false sound that is the last
. But some of my masters are shooting at the foot when they say, "I'll be much better off to help with that!"
I'm one of the most positive people you find, but it's changing the candy games too, but the least. Compare this overdose error with an unusual TONE, and at least in the worst case, the most unpredictable and the most dangerous of the sarcastic.
Do yourself a favor. If you want to outsource your service calls and create predictable and reliable customer benefits, this is a noble business.
But come to the right source to know exactly how and when the Call Path works.
And you can be sure, I'm happy to help!
Source by sbobet