Although it's true that consumers do not have to buy online, it's true that many consumers like the convenience of online shopping and continue to make it part of their shopping experience.
If you, as an online business, is able to deliver a quality product at a competitive price to battle a major war.
An online business can not determine that simply because the consumer sought the products and purchased them, this customer returns.
Takes a lot of time and resources in front-end marketing, but surprisingly, many online businesses are missing the most important consumer preservation element – Customer Service
This feature in an online environment is different from bricks and mortars, simply because he's dealing with a man he's probably never seen. However, the reason that customer service is so important in the online store is that it is expanding its marketing activities.
If marriage is to be the most basic marketing effort, it finds that many men and women have a large amount of time and resources to find spouses, even if they are once "my", sadly for many, marketing exchange ended. This is not the case in marriage, and not in online marketing.
The same effort you make to get customers is the same effort to keep a customer happy and willing to return to an ecommerce site
One way to promote quality customer service is a comprehensive FAQ ( FAQ) section. This helps to answer frequently asked questions before and after the sale. You should also ensure that customers can quickly access your contact information from anywhere in your site. Make sure you answer all correspondence in time.
Comprehensive instructions are another means of quality online customer service. If your customer has difficulty completing the transaction to find or feel the products as if they were missing key elements in the process, this could indicate a decrease in the personal confidence factor that would result in fewer online sales.
Customers are not particularly pleased to come to the conclusion of being a classic "love" and "let" them the script. No one likes to feel that they have the only value in their money spent in the company.
You serve people with important lives. It carries out particular neglect if customers are carefully ignored.
Source by sbobet