Many businesses today, regardless of size, have begun to capitalize on social media networks to increase customer service. Undoubtedly, supporting customers' customers through the chosen platform is key to their success. As social media are getting bigger, the importance of boarding and participation in the conversation plays an important role. Below are the most important five techniques for improving customer service experience through social media:
1. Order through Facebook and Twitter – Virtually everyone is on these two most important social sites, including many customers. And most of them prefer the order outside the FB and Twitter, rather than pick up the phone and wait for someone to respond. Be sure to take advantage of these two great social media channels to improve your earnings and simplify your order. This applies to the booking of appointments and reservations and to your products and services. Remember to assign someone to manage Facebook and Twitter accounts so that all requests and queries can respond in a timely manner
. Use Social Media to Educate Customers – Customers not only serve and accommodate. I would also like to inform you that you can make a wise choice when purchasing products / services. As most customers are large-looking, they will surely appreciate useful and interesting images, guides, and infraports from your company . Pinterest and Instagram are the right platform for them.
3rd Take advantage of social channels to send instant messages – Bad weather, natural disasters, and accidents simply ruin a seamless business transaction. Customers usually require instant responses to these threats. Social media channels allow you to send important news and messages to masses in real time, most when every minute counts
. Answering Complaints – You should not ignore the complaint, especially now that tweets, comments and reviews are widely available to the entire internet universe (and believe it). Complaints and negative comments should be made immediately and professionally (though sometimes they may be unreasonable). This also shows that the business really cares about the concerns and well-being of its customers. This is also an excellent opportunity for the company to shine even in the middle of criticism. Be sure to enforce the claims and know when to chat offline in order to find a favorable resolution than when offering a discount or free of charge.
5th Listen and Learn Through Social Media – Facebook and Twitter are listening to great channels and to know if you want your customers / prospects from you or your industry. Use the hashtags to find the brand or keywords mentioned. Watch and Record Good, Bad, and Ugly Things and Use It to Improve Your Product / Service and Customer Service Experience
If you implement it properly, social media can help your business improve customer service experience and overall business. But if they get bad, then their mistakes are public to the world. Just keep in mind the above tips so you can take advantage of social media.
Source by sbobet