Let me share with you the next customer service story about how you can outpace competition and win customers every day.
Routes to New Jersey to facilitate the client's motivational program, Joy and I are ordering meals from a quick-food meal. Although the food is nourishing, tastes good and so famous for making a movie about two people's adventures (Tip: Harold and Kumar are the two main characters).
On a recent road as we approach the restaurant, we noticed that the lamps come from many stores. At the front door at the restaurant we noticed a sign that "a closed restaurant due to a malfunction" apologizes for the inconvenience. "Well, we should not deny us, we jumped into the car, and we drove through the window and touched it." We asked what happened and the restaurant staff apologized for the inconvenience and explained that a storm came across the area and knocked out the power of business , and they were the process of power returning.
We explained that we were drilling many miles and were accustomed to finding our restaurant in the neighborhood and asked if they would do anything to us. He smiled at his colleagues to agree what they can do as troops and then without hesitation explains the following:
* "We have a burner and it works, so whatever type of burger is for you what do you want it to be?
* "Our shaker is still frozen, so you can make milk, house, trouble."
* "Our fryer got up to make you a potato or onion ring, do you like it?"
We were delighted to serve you as our staff team compiled our order quickly and cheerfully. It could have been a "can not do" attitude and did not respond to our knock on the window or told us they were locked. He would have pulled out the stormy damages that he would not serve us. Instead of "doing it" without creating or winning customers, it is the case
Whether you work in a restaurant or office environment, serving internal or external clients or working in an environment that expects results The following five important the secret to "doing" customer service attitude and creating repetitive clients:
1. Take ownership of the customer service challenge
If you have the opportunity to provide customer support, you own ownership to create the best solution . Instead of saying "It's not my job," she says, "Let's see how we can help," or "Let's get in touch with someone who can help." The responsibility of your outstanding customer service will stop until you provide the service or the person you are directed to provide the service to the customer. Get great customer service.
Note: If you serve a customer to another, go to the extra step and follow the customer to make sure that he has received an outstanding customer service experience.
2. Communicate to Help
Tell the customer to help with creating the best customer service solution. Say "Find the Best Solution" or "Let me personally take care of you." That means they care about clients and their needs. Remove words and phrases that can communicate with a customer that they do not want to help, such as "I can not" or "I will not." Instead, he says, "With the resources available today …" or simply "what we can do today."
3. Maintaining a positive customer service attitude
Great customer service with a great attitude to service. Keep an attitude that says you want to help your client and show you. This means we need to maintain positive body language, eye contact and smile, which says he wants to help.
4. Suppose Others Help Solve Solutions
When providing quality service, no one is an island. Take the time to look for other organizations that help meet your customers' needs. Ask your staff for their views and how to handle the situation. Also learn how other departments or organizations can provide resources to your customers.
Note: Keep in mind that team members do not care about readers if they do not ask for help, they will not know how to help.
5. Focus on Solutions
Focus on what the customer can do for them. Many times, the customer service situation starts with a negative result: the person does not know or does not have the client with tools. Instead, let's start with the positive: what can we do to provide outstanding customer service experience. Make sure you take the time to communicate with your customer using the "do" solution.
Whether you're helping your inner clients or your outsiders, you can win a solution with the "talented" attitude. If you start your "do" attitude, collect the resources you need to create a satisfied source, you can repeat the client every time.
Source by sbobet