If you started a new restaurant business, many customers are not too difficult, but in order to keep your business profitable, you should try repeating customers. Which means that for the first time they should make customers happy to come back and tell others. Here's how good customer service is key, as it is the core and the lifestyle of any business regardless of the industry.
Consequently, good customer service is the most important aspect of the restaurant business, perhaps even more important than the quality of the food served. SMILE is the most important element in good customer service. The basic features of cordiality, warmth and love are all in the "SMIL" radiation. Smile precedes smooth communication between you and your guest so you can better serve him. Even the foods they say make it more enjoyable if the hands of love are encircled and smiled. Even during a phone conversation, you must be obliged to have a smile that reflects the tone of the voice. In this context, it is important to note that the phone call must answer up to four rings. The prospective consumer may start to feel "welcome" at the reservation site.
In the restaurant business, customer service is rarely in the hands of one or a few people. Every member of the staff creates a key link in the chain that supports cordiality and good customer service. From the room booking to the receiver to the front desk receptionist, the cellar of the table, the degree of warmth and envy must be maintained. Never mind the answers and allow you to be ready to take this extra step with alternatives such as another meal in the menu if your guest is unavailable or out of season
to answer the phone quickly, you have to accept the same protocol when you personally deal with the customer. Be sure to avoid waiting for a guest too long on a table if it is not occupied.
In the restaurant business, like any other, it's important to be a good student. At the beginning of the booking the listening skills must be sharp. Is nothing more annoying than explaining to someone what you want or what your problem is like allergic foods, then discovering that this person did not understand or listen and explain it? To this end, it may be good for multilingual staff as well.
Following the basic rules of maintaining good customer service, you create relationships with guests that help your business grow and thrive. Exceptional customer service keeps people back.
Source by sbobet