How many times did you think about thinking methods to ensure customer satisfaction? How much money and time do you spend on costly surveys and loyalty programs? Save time and money and stop consuming through the labyrinth of customer satisfaction. It is time for the compass to be in the true direction of the customer's needs. Based on more than 26 years of research and thousands of customers, we have found four factors that customers need. These four factors drive success, steer profits, and help retain customers.
Customers are sorry for inaccuracy. An overview of cases of mobile phones, cable television services, and car services is an example of unjustified charges. While they are just a microcosm of an industry, they are illustrated here to identify with most readers. What is disappointing clients is not uncommon charges, but the failure of resolution.
Maria recently celebrated in Mexico and bought food and drinks with a credit card. In addition to countless unfair terms, they paid wrong fees. Since December 2007, he has been trying to solve the awards at both the card issuer and the hotel. So far, you have spent more time and money on your phone than your actual charges. A business frequent traveler and a frequent guest in the hotel chain, canceled the card and the future hotel business.
The most important customer service problem for most organizations is 1) ability to talent and 2) decision-making ability. Many companies have tired time with responsibility and discovery of those responsible. At a certain point, business expenses do not become profitable. It took too much time on the brink of bureaucracy. Organizations should allow employees to quickly draw conclusions to their customers. Let employees make decisions, learn from it while reducing stress and developing timely solutions.
Second, regular auditing allows managers to discover trends and frequent anomalies. Continually review your customer data and quickly narrow the bottleneck.
Many years ago I learned a wonderful best practice from my mentor – every call back in 90 minutes. For many years, I was pleased to see a 95% yield. From time to time I get challenges, but callers often lose. Customers devour spontaneity. Customers want access to their guests. How often do you enjoy longer duration of life?
The spread of voicemails and e-mails hampers communication. Think of the times when you call a bank or a credit card issuer. Your call is placed on an automated phone bank and requires you to enter your account information, social security number, phone number, firstborn name, and so on. For each keystroke, you must repeat this tactic only for repeated repetition to a live operator. At this time, the only desire to finish the call!
Organizations must provide flow and make it available. The best organizations use live operators without rote scripts. If voice calls are needed, remove the wasteful methods to speed up the waiting time.
The spread of the internet increases the gaming space for customers and organizers. Like fifty years ago, customers also raise problems and encourage quick release. If possible, they want a single question for each question. They want to cooperate. Instead of frequent multiple vendors, you can find a simpler solution to your customers' many questions. Collaborative efforts are leaky solutions, price and most important customer relationship. Organizations eliminate dualism in sales and service issues, lower purchasing costs, while customers find quick solutions to their problems.
Seth Godin was a wonderful blog titled "Marketing of fear". The announcement exists to sell the pain of consumers. Sales training schools and many executives instruct salespeople to identify pain in order to create solutions.
The truth is that no consumer wants to remind him of his pain. Customers want to sell specialists: trust and respect. Customers want to know they have understood the problem, discussed their purpose, and can quickly solve the solutions. There is a need for a reliable consultant to continuously illustrate the effectiveness of customers. Pain is negative, value positive.
Stay away from FEAR FACTOR and establish relationships with your customers. The concept of pain must be prevented, and you must start asking provocative questions that are geared to your goals to achieve immediate results. Questions are kept talking about them, illustrating ongoing interest, and opening the door for further questions. Customer service and sales specialists come and go, the consultants will stay forever on the spot!
Customer Service is not an accurate science. Every day, new problems arise which require flexibility. However, after considerable research, the issues are typically in line with the four factors – precision, availability, partnership and counseling. Competition and information increase the success of the competition. Differentiation is the most important in today's global landscape. Review the four functional areas and start service costs and increase customer retention.
Source by sbobet