Happy Customers Found the Way – Introduction to Small Business Sales and Customer Service

This simple introduction will help new sales customers implement a successful sales routine that builds on positive customer service habits. Most sales trainer discusses the five steps of the sales process. These steps are welcomed, rated, displayed, treated by objections, and come close. Add shipping and follow these steps. The first five steps convince the customer to buy the product. The two added steps focus on implementing the agreement with the client, and then monitoring how to be happy. A happy client can tell one or two friends, angry clients telling everyone he knows. That is why the last two steps are indisputably more important than closing the sale.

Take some time to prepare for the sale. Check your physical appearance, make sure your clothes and skin are clean, your body and breath are fresh, familiar with the inside and out of the product, clarify everything else and smile. Careful preparation provides the best possible chance to make the first impression.

Call your customers with a warm welcome. Smile, shake hands, speak clearly, change names, and use your name through the show to remember it. Body language is more than ninety percent of the communication, so make sure you do not push it. Operations such as moving your arms, contacting your hands with your pocket or face, can convey an inconvenience. If you do not get uncomfortable with your product, he'll be there. Keep frequent eye contact, do not chew things up, or be unclean or nervous. Breathing, speech and movement slowly adds a reassuring feeling to the presentation. You can customize your experience and will be happy to take business with you.

Certification is the discovery of customer needs. Listen, because it's actually a map to close the business. The biggest mistake you can do is not listen. When you talk, you need to train your brain to stop and listen. If you think about what to say, you will miss information that is critical to closing your business. The client says, "That's what I want, give me and I'll give you my business." The most important question you can ask is "What's the most important thing for you?" Thanks to your answer, it's crucial to get life in your business.

Demonstrate product you have chosen. When you introduce the product, explain why it is important to your needs and use the preferred language. The benefit language explains how it will take advantage of the product, not just reading the list of services. For example, the customer requested the vacuum with the cleanest performance. If the vacuum trader replied, "the vacuum engine works at 50,000 rpm". The customer can turn it because he did not. Engine speed is a typical and not useful information for it. The preferred language would be: "Vacuum speed gives the world the highest purifying power of the vacuum". This language fixes the function, but more importantly, it explains the benefits it requires.

There are many reasons to oppose purchasing the product. You may not have clarified what you want, you may not hear or explain the product fairly well. The best way to handle excuses is to ask questions until you understand the root of the problem. After mapping the cause, you can present a product that better meets your needs or can explain some of the elements of the presentation that you may be misunderstood.

During the whole sales process, you have to pay attention to the parentheses. Brackets are signals that the customer has predicted to be ready to move forward. The obvious signs are: "Okay, I'll take it." Egypt "I want to buy it." Sometimes a bracket similar to when "when can you deliver it?" Egypt "offers funding?". When you recognize the bracket, stop selling immediately, close the business, and start your customer service routine. The time between the parenthesis and the implementation of the agreement may go away from the client.

Delivery of the product may be verbatim delivery to the customer or if the product is actually a service that the "delivery" may provide for the service you provide. Whichever method you need to ship, make sure you fulfill the promises made at the sales stage. If you do not deliver as expected, you may lose your future customers and redirects.

Follow-up is likely to be more important than any other phase of the sales process. Even a customer who is less satisfied with his service can be consistent and positive. Create a tracking procedure that reminds you to have regular contact with customers.

Take the time to provide a personalized experience for new and old customers. In sales, we must not forget that your job is not to sell the product, its job is to make the customer happy. Happy customers are transferred to the references, and deliveries lead to triple sales data.

Source by sbobet

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