Fast-food companies change how consumers are thinking of their industry. They do not do this by opening up more restaurants, offering more choice of menu items or even offering healthy alternatives to traditional fast food restaurants. They do this by providing outstanding customer service, which is in the hospitality industry.
Fast-food restaurants are beginning to pick up the fact that fast food is no longer enough for most customers. When most people think of a fast-food service, what do you think? This usually defines an image of an overworked employee indefinitely, closing the client window. without having to make sure that the customer returns at any time. It is more than likely that the client does not. It will not be so much longer.
The way you change your customers' perception begins with providing you with excellent customer service. When a customer orders in any restaurant, a worker has to do simple things like a smile and give eye contact for the customer to know it is remarkable. Then contact each customer. Customer T-shirt questions, how to feel the day or even because of the weather, customers are happy to accept and consider it important. It's incredibly simple, but it works!
We are now living in a world where technology has reduced the amount of communication to a person. While technology has improved a lot in the business world, a company certainly does not want the technology to get its customers alienated from them. People have a natural need to demand and automated regulatory kiosks do not meet this need. Yes, these tools will get the customers exactly the way they want, but leave the emotional connection that customers want.
Customers can choose from a large menu or perhaps a TV in the booth, but most of you want to feel welcome and welcome in the facility. At a recent hospitality seminar, Peter Goode, a hospitality specialist, shared the statistics that 30% of restaurant customers come from actual food and the other 70% for catering. That is the case, fast food establishments can not continue their business with the same indentation as before.
A new scary statistics has been reduced to the abovementioned seminar. 68% of time is when a customer terminates his or her business activities in an organization due to the unusual attitude of an employee. Even worse, only 4% of clients tell the organization that they have bad experiences, but 10 out of 10 will say. This negative confusion kills a restaurant and sends its customers to a place where they will be happier.
So how can businesses stop losing their customers, getting employees to connect to customers, and get a reputation for outstanding customer service? The answer simply begins with humility. Often the organization places the emphasis wrong: they themselves. When an organization thinks only of profit and of its own needs, its employees apply the same self-centered approach. What restaurants need to understand is that without a customer there is no business, so always focus on the buyer. The humility that is required is to behave in a manner that is conducive to the customer's needs and compliance with your needs. If your organization starts with the simple purpose of making the client comfortable, the rest will follow.
Source by sbobet