There are often allegations that customer service levels in organizations are deteriorating, resulting in loss of customer loyalty and, ultimately, affecting the bottom line of the organization. Maintaining effective customer service standards is that customers are constantly returning to the organization when it comes to all the requirements that this company deals with. There are various organizations that tend to recognize the importance of maintaining effective customer service standards, but they are not sure what to do with any corrective action when fixing the situation.
All these organizations end up taking steps that, instead of improving their experience, often contribute to the further deterioration of the state. There are very common mistakes or myths that provide effective customer service standards that such an organization believes and practices, and hope to revive their assets.
first Myth: Adding More Staff to Improving Customer Service Levels  This is the most common myth that people on top of the hierarchy of different organizational units firmly believe. They generally add the number of people in the service delivery chain and formulate systems and processes that, instead of making a positive result for the process and service experience for guests. This line of thought does not take into account the fact that simply increasing or increasing the number of employees and creating complex systems and processes does not provide effective customer service standards until and while these employees are not completing training programs and gradual qualifications. In addition to comprehensive training programs; employees should also have the right to resolve customer queries or problems, which may ignore the systems and processes that are set up if necessary. Such confidence by the staff of the organization also helps motivate employees to perform better in their own territory. Employee thinking, motivation level, and aptitude are a long way to delivering effective customer service standards
Staff training is a long way to ensuring the organization's service delivery. Regular training not only helps employees know new techniques and tricks, but also helps them recognize that the company is worried about their well-being and their professional future and takes the necessary steps to ensure growth. This encourages employees to increase their performance level and improve their customer service experience
. This proves that by adding more staffed organizational staff without proper growth tools, they can not provide effective customer service standards. Myth 2: Increase the pay of people in the service supply chain to raise standards
There are examples where employees in some organizations are the highest paid in the industry, but the level of customer service standards that the organization maintain is pitiful. There are some organizations that maintain a decent payment payment level for their employees, but other organizations can not meet their customer service standards.
The catch here is that these organizations are capable of delivering exceptional customer service experiences to their external customers who are able to share the same experience with their internal customers. ie their employees. How the staff treats the organization's work is how they behave in their behavior and how they behave in the everyday work environment or in the customer service standard that they can maintain. The happiness and motivation of employees, which does not necessarily mean paying higher salaries, is the difference they provide to external customers.
Training and involvement of employees in various aspects of organizational development and strategy; besides their routine activities they undertake business and service to customers. Increasing consumer satisfaction is especially the case when a customer complains about making customers happy and maintaining the loyalty of the organization.
A number of studies have been made of employees about their behavior and one of the outstanding achievements of the studies was that organizations that are perceived as bad service providers not only lose valuable outsiders but also internal customers who are unwilling to associate with the organization for a long time. Preserving the loyalty of internal and external customers is extremely important for the future of the organization and making their customer service level more efficient.
Source by sbobet