Improving Customer Service – Explain Employees, Not Customers' Benefits

Various strategies to promote professionalism, courtesy and timeliness, but developments are temporary. When you reflect on these issues, you realize that your employees are constantly complaining about customers. behavior. You are aware that your customers may behave differently if your employees act differently. So, what are you doing?

Try to combine patterns of behavior that employees have to point out to things that employees complain about when it comes to customers. The goal is to explain to employees how they can reduce their level of mistrust because they are more professional, polite or more timely.

For example, suppose your employees complain that:

o Customers are constantly requesting updates to resolve issues.

Can Explain:

o "Tell Us Clients in advance (19459006) how long will it take to resolve the problem (behavior, fewer updates "

This explanation encourages employees to think about the personal benefits of behavioral change so not only tells employees that they need to improve you, your organization, or your customers. Employees needing to improve themselves And when employees see organizational and mutual benefits of development, they are more likely to improve

To begin implementing the service improvement process, first think about the specific customer service behavior that employees need to Second, consider it , what employees want when working with clients. Then fit to the behaviors you want personal to your employees. Also, the more people you want to connect to the better service the better. Consider these options:

o Working with Bigger Customers Through Personal Encounters or Phone

o less time spent is the "real problem" that customers want to resolve

o Clearing Clients Faster & # 39; Problems

o Less Call from Customers Asking for Update on a Question or Request

o Less Call from Customers Wanting More Information on the same Issue

o Less Time to Attempt to Customer

o Clients Faster Determining or Necessity

o Correctly Settled Customer Issues

Remember, do not just think about your customers if the service improves. Think about your employees as well. Show your employees that better customer service can lead to better customer interaction. Help them see the win-win. Finally, you can get the improvements you want, and your customers can get the deserved service.

Source by sbobet

Leave a Reply

Your email address will not be published. Required fields are marked *