Accessing technically-knowing teenagers on DVDs and CDs, as well as dropping video recorders and printed manuals, is a successful recipe between franchise owners and managers.
In today's high-tech society, American teenagers learn drastically differently than Baby Boomers and even Generation Xers.
Send a text message to their Blackberry, download ringtones for their phone, navigate professionally on the Internet and expertise the most advanced video games on PlayStation. They search for information from Google, not an encyclopedia, and watch their movies on a DVD player, not a VCR.
Since teenagers are the majority of the fast-food and fast-food restaurants, it is vital that franchisees, owners, and executives carry out training methods that speak and affect these technically competent young people.
Hosts have to accept a DVD mentality. Today's generation wants to guide the learning experience and not follow the boring text. Technology is developing rapidly, so it is important to change modes of transport, especially for today's generation.
The training trends of the restaurant industry in 2005 reflect the relocation of 21st century methods, such as DVDs and audio CDs, to the communication techniques of old school measures such as video recorders and printed manuals. Schier, author of several books on restaurant customer service and training, offers the following suggestions for developing training techniques in 2005:
* Replaces text-heavy pages in manuals with digital photographs and bullets. Even better, computer scientists develop a PowerPoint or Flash animation to create a more interactive learning experience.
* Create flash cards for servers or cooks, index cards for specials and / or product descriptions for hosts, cashiers and executives, or a Rolodex for a drink or meal recipes. Make sure workers know where to get the information when they need it. The guest will appreciate it.
* DVD / Video – Converting Videos to DVD Format. They offer short pieces. Employees are adults to swap channels and watch hundreds of minutes. Fifteen minutes of video recording downgrade them.
* Guided tours through audio CDs – Most people were on a self-guided audio tour in a museum. Create audio guides for items such as answering the phone, great guests, affordable sales, or even a full guided tour of the kitchen. You can buy a digital voice recorder for $ 100 and record instructions for different skills and write it on a CD or a .mp3 player. All they do is pull the headphones up and start.
* E-Learning / Computer Training (CBT) – Off-shelf software such as Camtasia or Trainersoft has modeling investments in e-learning mode or programs such as the National Restaurant Association's development modules (contacting the Harvard Business School) or teaching Spanish-speaking staff at the "Sab de Saber" at Leapfrog & # 39; Leap Pad & # 39; technology.
* Keep yourself from the fact that employees memorize the information and pass the test. This is education. Training in restaurants should focus on skills. Follow the written test (knowledge) by validating a skill (behavior). At the end of each training program, develop a short checklist that demonstrates the skills you need to learn next to your knowledge.
Source by sbobet