Two Important Reads Before You Read: Before you read or read this article, let two things be clear. Everyone has a client. Even if a large corporation works on its internal staff, you have a client. They are the staff they work for. And second, do not expose it to "Customer". Perhaps "Clients, Students, Patients" or "How much you tilt"! If one of these words works better for you, read this word every time you read the Customer. Now that I've stopped reading reasons, please continue. . .
We read a number of books and articles about customer service strategies and how to build processes that serve customers more successfully. All of these things are valuable, but if we focus everything on processes, systems, strategies, and procedures, we can lose something very important.
Customers are the people first.
This means that every buyer, like everyone else, feels important. This is a universal truth – we all want this feeling and will gravitate toward people who feel this way.
Tip: After customers gravitate toward you, it's a very good thing.
Here are seven ways to become an individual, irrespective of any corporate policy or system, to become more important to your customers for your customers:
Please use my name. I know that there is a Buyer or Registration Number and I need to give it this. But I also know that once you enter this number into the system, you know my name. Use it. If I give you my credit card, you know my name now. Please use it.
I want to participate in the "in" crowd. That's why I love Frequent Flyer clubs, frequent buyer clubs, or whatever, with discounts, special services, education, or surprises. If you have such a club, call me. If it is not yet, please consider one.
Ask my advice. I have a say and if I ask the right way, at the right time when I know I'm really interested in the answer, I'll give you this advice. The views cards can be ok, but they would like to ask you in person. Give me a chance to tell you what I think and get you more. I do not often get an opinion and feel good. And who knows you can get a great idea for a new product or service.
You know. I know you're sometimes busy. I see the line. I even understood that the system is down or that there are five people in the phone line. I was there too, I also work. But when I call you or I will come to you, recognize that I'm there and let me know you're glad I'm in the queue. Smile and hello or "We'll be with you shortly" will take a long way. Lie to me and I will understand. Are you ignoring and feeling good if you ignored it?
Surprise. A little extra something with my order or a handwritten note would be nice. Special discount "just because" or a free dessert. This is not necessarily a big thing and it does not have to be every time. If you get a good surprise, would you like to share it with others? Me too.
Apologize. I hate people trying to prove that they are right or not mentioning the fact that the order is three days late or the surcharge can not be removed or the item is out of stock. But again I know things are going to happen. However, if things go wrong, ask for a simple apology. Here's the funniest thing. If you make a mistake and apologize (sometimes it is a surprise), I love you more than ever. Recovery of apologies and good services is so rare that you can endure my dissatisfaction and become loyal to doing so.
Listen. Most of the other things I said would require you to listen. I can tell you when you really listen to me and that feels good – because true listening is rare, sometimes even at home. Listen to the worries. Listen to my ideas. Listen to my order so there are no misunderstandings. When you really listen, you do not think it feels good.
We all do our best every day. When we do it, we will enjoy our work better, become easier and it is very likely that he will immediately start creating legions of loyal buyers.
And before you go, read these seven things again, the voice of one of your customers in your mind, reminding you of how to make each of your customers feel more important.
Source by sbobet