Over the last few years, he has worked with a number of customer service developers and a number of industry companies with the 4-point customer service development mantra. You may have your own idea of what exceptional customer service is, which will help you exceed your customers' expectations and what will help your customers enjoy it.
The following 4 points are essential to understanding why we need to focus on providing exceptional customer service. ] 1. The Client pays my wages
2. The company's long-term growth depends on the long-term development of customer relationships
3. People trade with people
4. Customer is after easy life (and so am I!)
The client pays wages. Of course, we all know, but this is an essential part of why exceptional customer service is important. Without our client there is no business, so there is no work. When I organize in-house customer service training with UK teams, they are prompted to make this a visual image and tell me what if we were not at all our clients and met outside this building. 6 months later. Tell us about the upstairs one-sided windows, the rusty locks of the front gates, and the gentle wind blowing from weeds in the empty parking lot. Interesting things! Our business depends solely on customers. No matter how hard you work, how much you love your boss, how long have you worked there, if there are no customers (or too few clients) the decision to finally hire you and ultimately subtract the director or director
Long-term growth of the company depends on the long-term development of customer relations. First consider why an organization needs to grow. There are two main reasons. One is the falling value of money. In general, the money results in depreciation. So if an organization is happy to make 10 million pounds of profit, they are really turning back year after year. Obviously, 10 million pounds has been a lot of money 10 years ago, now you will not buy you a premier champion football! The second organization should strive to grow because someone else will not bear their own costs. Competition markets are the law of the jungle, kill or kill – that's right.
There are two options for growth: we keep our customers available or find new ones, and do not worry about the losses. But there is a little common sense to play here and you do not need an experienced businessman to understand the concept. The obvious thing is to be sure to try to keep all the customers you already have and find new ones. When in-house and open courses are organized for customer service training, I use the analogy of a bucket to present this principle. Imagine the scene: I'll show you a bucket and please leave the room, fill it with water and put it back to me. It's pretty easy, and you think, "What the hell is it to build loyalty to these customers?" Then he realizes that there is a hole in the bucket at the bottom. All right, then I probably would not need to tell you that you have to fill the bucket with water to fill the bucket with water. This is obvious. Same with the client running – at the bucket. Yes, you can focus all your energy on top of the water on the summit, but it works hard if something, most or all, is leaking at the bottom. So close the hole and build customer loyalty. Next, we will continue the discussions on loyalty programs on customer service training, which is a good example for large retailers. But I can tell you he started reading this, so I'm going.
People are trading with people. It is still true that most receivables and sales are made between 2 people. If you have a customer as a person you are dealing with, you are much more likely to buy from them. Conversely, if you do not like them, you will leave the road if you do not deal with them. According to Lawrence Leyton, 80% of vendors' exchanges are due to the interruption of customer and supplier relationships. This is incredible. So this is not pricing, quality change, late delivery, but because we handle it.
Customer is easy to follow (and I too!) It's important to say that these two things are inseparable. By making their lives easy for customers, they generally make things easy for them. Mostly, they do not go out of the way to make their lives miserable (okay, so there are a few exceptions). Usually, clients are just excited or angry or nervous because they've done something or not, or not. Ideally, the customer wants you to get a minimum of participation. This is especially true in business and business markets. They do not want to persecute, make phone calls, send e-mails. They just want things to happen quickly, accurately and without the need for their partners or their efforts to happen.
So extraordinary customer service is extremely simple. It requires some involvement and effort on its part. The prize for those who achieve this is great.
Source by sbobet