Management expert Ken Blanchard did best when he said: "In the past, the boss was the leader, today's leaders must have partners with their man, they are no longer able to rely solely on postural power." Good business practices start from the top of the organization and slid down. This rule is true even when it comes to good customer service practices. If the management respects the customers, employees will also respect customers. Leaders who show that they appreciate workers by making them available will encourage their entitlement to become available to customers. This full-fledged approach to exceptional customer service will benefit the entire company and help keep customers loyal to them. How can this approach be successfully achieved within an organization?
Leadership must be visible
Leadership must be considered part of the team. Is this the perception that both employees and clients are in the management of the organization? Do clients always have to ask the manager if they have problems? Is not it better to be easily identifiable in the manager, store, and store, and with clients than with other employees? Observation is incredibly important for the management's visibility.
Management Must Approach
Does Employee Feel Offering Clients Possible Solutions to Their Leaders? If you do not feel like they know, you can miss the suggestions that can help keep loyal customers and involve new customers. Employees need not only approach management but also have to feel that management can help. One of the worst impression is that you can stay in management intimidating when a customer is trying to solve the problem. Driving needs to be a partner in order to reach resolution as quickly as possible.
The top-down approach may require upgrade customer service training for customers. It's important to mention that the customer is the most important part of successful business operations. After driving this idea firmly in its business philosophy, customer service culture is truly flourishing within an organization and the company enjoys a reward for better customer relationships and better employee morale.
Source by sbobet