In the workplace, communication of hospitality is always an important issue, which is constantly addressed by employers and staff. Excellent communication is a vital issue as customers do not only pay for the product – the food, the room or the services – for the service. And service is about communication as well as skill.
Hospitality communication involves two important areas: customer service and staff behind the scenes, and management interaction. Good communication in both areas is indispensable for high-quality operation, according to the industry's expectations.
The quality of communication between the customer and the customer service Level:
The customer may be a bad day or a bad mood, but the real smile of the receptionist and the warm reception of the staff may just change their prospects for the rest of the day and the next few days. The same applies to waiters in the restaurant, in the household or in maintenance or any other employee associated with the guest. The caring, positive atmosphere distinguishes the place you go through, and a place your guests will remember.
Employees in hospitality should remember that "smiling service" is not just a logo -. It requires 100% of the positive attitude, even if you have a bad day or you are tired – the customer pays the smile, not the eyebrows. You need patience when dealing with overseas clients who are difficult to understand themselves in English. This requires you to "pick up" ugly people, or those who are not always good at customs – because to a certain point "the customer is always right". These are situations that the staff can learn to handle and are proud of the professional way to handle "heavier clients".
Another important aspect of customer communication with customers is clear and useful information on customer issues. Restaurant staff should know the menu, have to know the specific nutritional needs, know the source of ingredients, and so on. The hotel's reception staff should be up-to-date not only with the services and services provided by the hotel, but also with all other information: activities, transport, meals and entertainment, as well as opening hours for shops and agencies. It's part of the service and guests appreciate well-informed and courteous staff – this can make a difference between "just one day" and a memorable day.
The importance of hospitality Communication between staff and management:
Employers should have time to explain and prepare their employees to create a warm, friendly and professional environment at work customers, but also among the staff themselves. The employer can do a lot to promote a favorable atmosphere for the staff; a nice staffing room where workers can relax during breaks can tell them that they are valued by the boss to care for them. This small investment will be paid if you have a loyal employee who is willing to give you a little more because they feel appreciated. Good communication between management and staff will be delivered in the form of good communication between staff and guests. To ensure that staff have all the means of doing business to work at the highest level, it is a bidirectional thing – employees need to communicate clearly and timely what they need and the management needs to monitor and ensure that they are well-informed about all staff needs and needs
The most important means of catering is the smiling, happy staff. Therefore, people looking for a career in this sector need to know that the skills they need include "people's abilities" – understanding, patience, the ability to perform a team well and above all a positive attitude. Bad nervous people have no place in the hospitality industry – this is a place where people can relax and enjoy themselves. A happy and relaxed atmosphere is that anyone entering the facility should feel comfortable immediately, and when staff and management can communicate at all times, you can be assured that their guests will come back again.
Source by sbobet