I went into a restaurant with the kind of crisp white tablecloths and napkins, and along with the menu, the waiter bought the wine list.
I did not see anything special or delicious, I asked, "What is homemade wine?"
"These are our wines," he replied, pointing at the wine magazines in my hand.
"I know, but is House's wine?" I repeated, hoping to get her second.
Looking at the vague look I tried to ask the other way.
"If someone comes in and asks for a glass of Cabernet, which wine is he topped?" "A Cabernet," he said, and did not get drift at all, but he was getting more and more irritated by my questions.
"I'll tell you what," I said with resignation, "give me an iced tea, please."
She was frightened to fall.
On the way to wash my hand, I saw a waitress and decided to ask the same question.
"Forgive me, but if I ask you what the house wine is? Do you know what I'm talking about?"
"I do not know, but I'm happy to find out," he said with a smile.
Well, that's a better answer.
Anyway, that changed my mind and quickly lost my appetite. I have explained the first guy and I had a communication problem and I doubted that he would be in my order.
"Uh, I do not know," he said weakly. "I have to ask the manager."  Returning to the table, the original expectation defensively said, "Yes, there is a waiter who speaks English," then he exploded.
Before I was done I was born in her mother tongue, pronunciation and perfect vocabulary and syntax to ask the same question in any language about house witches and I still can not answer.
During my stay, I spent thousands of dollars in the restaurant and in five minutes our relationship was destroyed.
I'm not going back.
Customer Service is not a glitter, an extra bonus that we've chosen to give as a gift,
This is the business we came in, no matter what our business is.
Teach people, then monitor, measure and actively manage them.
If you do not, the good will that has been developed over a decade can be discarded and with it the future of your business.
Source by sbobet