The quality of a good customer service representative

Most companies have recognized the benefits of good customer service. Yet, it often appears to be ignorant of the needs of good customer service representatives. Here are three most valuable features: the big customer service representative:

  1. Patience
  2. A good customer service representative can stay patient. Often, customers do not have all the information they need to help solve their problem, the problem may be common (if there is a manufacturing or other error), or the problem may be a result of customer mistakes. In these cases, a little patience is a huge help to those who face customer complaints, problems, or other challenges.

  3. Empathy
  4. Empathy is another extremely useful personality quality when it comes to dealing with clients. While it's not always accurate to know exactly how the customer feels, it's important to put yourself in the shoes of your customers to recognize your difficulties. Customers often have to wait to talk to someone to use customer service, and this usually does not help improve their mood, especially when we've spent the time listening to somebody else's music choices (followed by occasional comments, "It's important to us call … please hold on … "). They all happened to us at least once. Empathy allows a good customer service representative to get in touch with people to solve the problem.

  5. Competence
  6. The ability to solve the problem is also extremely critical. Clients are more annoyed when they finally talk to someone else just to realize that the representative has no idea how to solve the problem (or empowerment). Delivering to other people who can solve the problem, though appreciated, are not ideal because the client may be lost during the transfer. Not surprisingly, this leads to the customer recalling or returning another time, additional waiting time, and even more banal Muzak. Do not let this be your company. Provide your customers with competent, talented customer service staff with the ability and privileges to fix the problem for the first time.

Briefly, when you hire customer service staff who are patient, empathetic and able to be more likely to be happy with customers who are less likely to make a mistake to a competitor.

Copyright 2010 by Marc Mays

Source by sbobet

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