Every guest who enters his restaurant must be thankful or acknowledged to his staff on time. This is the customer's first impression.
Too many restaurant customers are not welcome right away or are not recognized when they enter the restaurant. This first impression is vital for repetitive business activity. It is not only a positive first impression that sales can occur, the opposite may happen if your customers are dissatisfied or dissatisfied with the restaurant. Would you like something as easy as a greeting to lose your customers for the race?
The first focal point of restaurants is the front door. Do whatever you can to ensure that every guest is welcomed with a warm and friendly smile.
Some restaurants have limited cash flow and can not afford to design greeting cards. During the peak period no one is watching the door to the incoming and outgoing customers. If that is the case, look for an alternative.
It's complicated to go to every business and then look for the staff who can help you. Even worse are members of staff who do not yet recognize your presence and employees who take part in leisure activities like hang-out with other employees or conversations on mobile phones.
Many restaurant complaints occur during the peak season, simply because fewer employees are working and often the clerk in the office gets the paperwork. In the peak period, the number one cause of complaints is that staff and management have become more relaxed and less customer-centric. Each customer must give value to the staff and the leaders.
If you can not always have someone watching the door, you can use other ways to alert incoming customers. Installing a bell system or an entry door alarm would be a cheap way to alert staff to a guest coming in or leaving the restaurant, especially if there is no one to receive a guest.
Install another bell or door phone system in the manager's office from the kitchen and service area. If a staff member needs a manager, staff can use the bell or doorphone system to warn the manager that they need them immediately. So employees can concentrate on their work and do not have to go to the office to find the manager. This also serves as an alarm system in case of an emergency.
If you have a customer complaint because nobody has blessed them or acknowledged them, it will be costly. The restaurant depends on repetitive shops. You have to take the responsibility to make every customer feel good.
Teach all staff, including chefs, dishwashers and servers, that the front door is the number one priority. Every employee must be able to greet the guest and then place the guest in time. Teach your staffs the server table and spreadsheet tables.
An outline diagram of the dining room floor has to be displayed in multiple locations, including the greeter stand and the service corridor. The table should be laminated or placed on a protective sheet.
The chart is used in the larger area to track which tables are in use and have a rotation system for the hoodies. It's a good idea to create multiple "section" charts, some of which are "favorite tables" in each section. You know which tables can be asked more frequently, such as a niche or table near the window, private seating for customers at a particular time, or larger tables for families and groups. Make sure these preferred tables are divided in each section, and if that is not possible, make sure that the servers do not always have the same sections.
In addition to hosting guests, bettors have to ask guests whether they like you, such as a table or stand. When a large group arrives, it is not necessarily a question for the group to sit together. Find out a way to do it. They are here to share this group experience and if they can not provide this to their clients, they will find it to compete.
The Service Corridors table allows the manager to list all server names with their table number and the assignment of sections. Once you have completed the graph, it will be much easier to know which server is assigned to which section your table counts.
The planting table also helps guests. It briefly shows that each table in the tables is in the dining room with the table number and the particular server. Make sure the server names and tables are updated as the servers get and disappear from their works. If a server works, it is best to store the server at one stage and not switch over to the shift time or when another server arrives.
Begin teaching how to greet customers in employee orientation. If you do not have a training program and you do not know what to look for new staff, look for help in learning because this is the second key to success.
Explain to all staff members that it is their responsibility to welcome all guests when they enter and leave the restaurant. Teach your staff how to recognize a guest when they fully take their hands. For example, if a server carries discs or glass objects and can not immediately place the guest, the server will still have to welcome the guests arriving at the restaurant. They welcome the customer and ensure that someone is right with them. Next, the server must observe the placement of the guest or inform the guest or other servers that customers are waiting to be at the front door.
If a worker pauses or has previously applied and hangs on the lobby, they still have the responsibility to invite guests. If ignored, it will send a negative message if the employees are on duty or not. The client does not know that the person is turned off. Teach each employee to represent the restaurant anywhere in the restaurant or directly in the restaurant.
Most restaurants have a policy that employees can not hang out in the lobby area, but that can still happen. It is best to tell the staff after switching to go home and not hang in any part of the restaurant. In addition to giving the guest a negative sense, the posted staff who hangs after they are ready to give their bets cause the actual workers to be disturbed.
Any employee who is on the client's front must wear clean and pressed uniforms. If the kitchen staff is sent to the seating area, take out the kitchen towel before welcoming the guest to arrange it.
Any employee who is engaged in work, has a break, or day or night, must be in full purity and pressed uniform; the shirts should be embedded. You should not sit down to read, play, make-up or talk on a mobile phone. The guest does not know whether the employees are paused, whether they are coming early to work or doing a daily job. Look at the guest's point of view to see what they see on their eyes and hear what they hear. Placement with a customer helps you see and hear a different viewpoint of customer service. If you were the guest and you saw these things, what do you think? This is so important for the success of the restaurant.
Teach all employees that there is no mobile phone in the service or in the guest's break.
Employees should not smoke at the restaurant or in front of the guest, even when they are paused, or the watch at the beginning or end of the shift. Many restaurants and businesses have designated designated smoking areas, which are far from the customer's field of vision.
It's a very good idea for staff to add to the great customer service by opening the doors when the guest arrives and leaves the restaurant.
Work outside the box and be creative about how to greet and separate guests. Do what you need to do to defeat the competition by serving the food and over and beyond the norm.
Source by sbobet